respawn.codes

PlayStation 5 · Error code

CE-118527-4

Your PS5 couldn’t resolve a hostname — a DNS problem turning server names into addresses.

Usually fixable at home Last reviewed June 13, 2026

Explanation

What this error means

CE-118527-4 is documented as “there was a problem resolving the hostname.” The console reached the network but couldn’t translate a server’s name into an IP address — a DNS lookup failure. Your internet may otherwise work fine; it’s the name-resolution step that broke, and switching DNS usually fixes it.

Official reference: Sony support page for CE-118527-4

Diagnosis

Most likely causes

Cause How likely Fixable at home?
ISP DNS resolver slow, stale, or down Very likely Yes — change DNS
Router DNS cache needs clearing Likely Yes — power-cycle router
Incorrect manual DNS settings Possible Yes — correct or automate
Temporary PSN/CDN name issue Possible No — retry later

Repair

How to fix it

Ordered easiest-first. Try the next step only if the error comes back.

  1. Set a public DNS

    Settings > Network > Settings > Set Up Internet Connection > Advanced/Custom, and set DNS manually to Cloudflare 1.1.1.1 / 1.0.0.1 or Google 8.8.8.8 / 8.8.4.4. Leave other values automatic.

  2. Power-cycle the router

    Unplug the router for a few minutes to clear its DNS cache, then reconnect and retest.

  3. Test the connection

    Settings > Network > Connection Status > Test Internet Connection to confirm name resolution now succeeds.

  4. Restart the PS5

    A restart clears the console’s own cached lookups that may be holding a stale failure.

  5. Revert bad manual settings

    If you previously hand-entered DNS, set it back to automatic (or to a known-good public resolver) — a typo here causes exactly this error.

Escalation

When it's not your fault

Signs the problem is on Sony's side — or in the hardware — rather than anything you can change:

  • Other devices on the same network also struggle to load sites until DNS settles.
  • It coincides with a known ISP DNS outage in your area.
  • PlayStation status shows connectivity issues at the same time.
When to contact Sony: If a public DNS and a router power-cycle don’t resolve it while PSN is healthy, ask your ISP whether their DNS service is having problems. Check the official PS5 server status page first, then reach Sony support if the error persists.

Questions

FAQ

What is a hostname-resolution error?

Your console finds servers by name (like a phonebook lookup). If the DNS resolver fails, the name can’t be turned into an address — even though your connection works. A public DNS bypasses the weak link.

Which DNS should I use?

Cloudflare (1.1.1.1) and Google (8.8.8.8) are fast, free, and reliable. Either resolves this for most people.

Is this different from a normal connection error?

Yes — the network is reachable; only name resolution failed. That’s why DNS changes fix it where router resets alone might not.

CE-108255-1 A game or app on your PS5 has crashed — usually a one-off, but corrupted data or a missing update can make it repeat. CE-118446-4 Your PS5 hit a problem while updating the system software or one of its built-in system apps. CE-105799-1 Your PS5 can’t reach Sony’s servers — caused by anything from a PSN outage to your own router or DNS. CE-110538-8 Your PS5 failed to read a Blu-ray disc — most often a dirty or damaged disc, sometimes the drive itself.