Sony · PlayStation 4
PlayStation 4 error codes
PlayStation 4 error codes explained — network, disc, and system-software faults with step-by-step fixes.
Having trouble right now? Check the official PS4 server status before troubleshooting — if the network is down, no fix on your end will help.
CE-30002-5 The application data may be corrupted — a game’s installed data didn’t read cleanly, usually fixable with a rebuild or reinstall. Mixed CE-30005-8 A hardware-access error — the PS4 hit a problem reading the hard drive or the disc drive. Hardware CE-32809-2 A game failed to launch — the PS4 hit an error starting the title, often corrupted data or a missing update. Mixed CE-32889-0 An error occurred in a game or application on PS4 — a crash, usually from a game bug or corrupted data. Mixed CE-32894-6 The connection to the server dropped mid-session — a network interruption between your PS4 and PlayStation’s servers. Mixed CE-34335-8 The PS4 can’t find its hard drive at all — “no Hard Disk Drive detected,” usually a loose, missing, or dead drive. Hardware CE-34788-0 The update file you tried to install can’t be used — usually the wrong file or a damaged USB download. Fix at home CE-34861-2 A network error occurred on your PS4 — a general connection failure between the console and PlayStation’s servers. Mixed CE-34878-0 The most common PS4 crash code — a game or app closed unexpectedly. Usually the game, occasionally the console. Mixed CE-35486-6 Your PS4 can’t read the inserted disc — the format may be unsupported, or the disc may be dirty, scratched, or damaged. Hardware CE-36244-9 A download was suspended on PS4 and the downloaded content is likely corrupted — usually fixed by deleting and re-downloading. Mixed CE-36329-3 A system-software error on the PS4 — often a one-off, but repeat appearances can point at the storage drive. Hardware E-8200002E PlayStation Store can’t use the credit card on file — the card details are invalid, expired, or rejected by the bank. Fix at home NP-31952-0 Your PS4’s network connection timed out — it waited for a response and gave up, usually a weak or unstable link. Fix at home NP-34958-9 The “padlocked game” error — a downloaded PS4 game shows a lock because the console can’t confirm your licence. Mixed NW-31194-8 Your PS4 had a problem with the internet connection — a network-layer fault between console and router or ISP. Fix at home NW-31247-7 Your PS4’s network connection timed out — it asked, waited, and gave up before getting a reply. Fix at home NW-31295-0 Your PS4 can’t connect to the Wi-Fi network — the wireless signal is likely too weak. Fix at home SU-30746-0 A PS4 system software update failed to install — most often a corrupted or interrupted download. Mixed SU-41350-3 During a Safe Mode update the PS4 couldn’t recognise the update file — usually a wrong, partial, or mis-placed file on USB. Fix at home WS-37368-7 Your account has been suspended — a PSN restriction handled by PlayStation Support, not by anything on the console. Server-side WS-37469-9 Your PS4 reached the internet but failed to connect to PlayStation Network’s servers — frequently a PSN-side issue. Server-side