respawn.codes

PlayStation 5 · Error code

WS-116449-5

The service you’re trying to use is under maintenance — a planned, server-side pause on Sony’s side.

Often server-side Last reviewed June 19, 2026

Explanation

What this error means

WS-116449-5 is documented as “this service is currently under maintenance.” A PSN service you tried to reach is temporarily offline for scheduled maintenance. There’s nothing wrong with your console or connection — the only fix is to wait for the maintenance window to end.

Official reference: Sony support page for WS-116449-5

Diagnosis

Most likely causes

Cause How likely Fixable at home?
Scheduled PSN maintenance Very likely No — wait it out
A specific service (store, account) offline Likely No — wait
Heavy load during a big event Possible No — retry later
Stale session showing the notice Rare Yes — restart

Repair

How to fix it

Ordered easiest-first. Try the next step only if the error comes back.

  1. Check the PlayStation status page

    Open status.playstation.com. If maintenance is posted, it usually lists the affected services and an end time — the wait is the fix.

  2. Wait for the window to end

    Maintenance is time-boxed. Retrying before it ends won’t help; try again after the posted finish time.

  3. Restart once afterwards

    When maintenance ends, a quick restart clears any stale session that’s still showing the notice.

  4. Confirm it isn’t just one service

    Often only the store or a specific feature is down while the rest of PSN works — you may be able to keep playing offline or in other apps.

Escalation

When it's not your fault

Signs the problem is on Sony's side — or in the hardware — rather than anything you can change:

  • The status page lists maintenance for the service at that time.
  • Other players hit the same notice simultaneously.
  • It clears exactly when the posted maintenance window ends.
When to contact Sony: No action is needed for genuine maintenance. Contact PlayStation Support only if the notice persists well past the posted end time across a restart. Check the official PS5 server status page first, then reach Sony support if the error persists.

Questions

FAQ

Did I do something wrong?

No. This code explicitly means the service is down for maintenance on Sony’s side. Your console and connection are fine.

How long does maintenance last?

It varies, but the status page usually posts a window with an end time. Retrying before then won’t change anything.

Can I still play offline?

Usually yes — single-player and local play generally work even while a specific online service is under maintenance.

CE-108255-1 A game or app on your PS5 has crashed — usually a one-off, but corrupted data or a missing update can make it repeat. CE-118446-4 Your PS5 hit a problem while updating the system software or one of its built-in system apps. CE-105799-1 Your PS5 can’t reach Sony’s servers — caused by anything from a PSN outage to your own router or DNS. CE-110538-8 Your PS5 failed to read a Blu-ray disc — most often a dirty or damaged disc, sometimes the drive itself.