Explanation
What this error means
Error 0x8007005 occurs when signing in to your Microsoft account on Xbox One. The console reached sign-in but couldn’t retrieve your profile information. It’s typically a transient account-services problem or a stale saved sign-in rather than a fault with the console or your account.
Official reference: Microsoft support page for 0x8007005
Diagnosis
Most likely causes
| Cause | How likely | Fixable at home? |
|---|---|---|
| Temporary Xbox/Microsoft account services issue | Very likely | No — wait and retry |
| Stale or corrupted saved sign-in | Likely | Yes — remove and re-add account |
| Network blocking the profile fetch | Possible | Usually — check connection |
| Profile data didn’t download fully | Possible | Yes — restart and retry |
Repair
How to fix it
Ordered easiest-first. Try the next step only if the error comes back.
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Check Xbox status
If account or sign-in services show problems on the status page, wait — the profile fetch can’t complete until they recover.
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Restart and retry
Restart the console (Profile & system > Restart console) and sign in again; a fresh session often retrieves the profile cleanly.
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Remove and re-add your account
Settings > Account > Remove accounts, remove yours, then add it back and sign in. This re-downloads your profile and rebuilds a clean sign-in. Cloud saves and purchases aren’t affected.
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Test the network connection
Settings > General > Network settings > Test network connection to confirm the console can reach Xbox services.
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Confirm the account online
Sign in at account.microsoft.com from a phone or PC to verify the account is healthy and the password is current.
Escalation
When it's not your fault
Signs the problem is on Microsoft's side — or in the hardware — rather than anything you can change:
- The Xbox status page shows account or sign-in issues at the time.
- Friends report the same trouble signing in simultaneously.
- It resolves on its own once services recover.
Questions
FAQ
What does “problem getting your profile info” mean?
The console signed in but couldn’t download your profile. It’s usually a brief services hiccup; a restart or re-adding the account retrieves it.
Will removing my account delete anything?
No — saves, purchases, and your gamertag live on the account servers. Re-adding just re-downloads the profile to the console.
Is my account broken?
Almost never. Confirm it at account.microsoft.com; if it signs in fine there, the issue is the console’s sign-in state or a temporary outage.